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MBA196: Customer Journey Treasure Hunting

Vince Mirabelli shares some practical, how-to approaches to developing empathy, mapping the customer journey, and finding business process improvement opportunities along the way.

Om Podcasten

The Mastering Business Analysis podcast is a program with the goal of elevating the role of the Business Analyst and enhancing the skills of Business Analysts everywhere. Episodes include interviews with leaders in the business analysis community, helpful techniques, and effective practices. Together we will explore the Business Analyst role and I'll share information you need to achieve mastery in your role and advance in your career as a Business Analyst and beyond.