Enhancing customer experience in an evolving mobility ecosystem

Toyota Insurance President and COO Robert Spencer shares his views onhow OEMs and insurers can partner to enhance customer experience as themobility ecosystem evolves.See www.mckinsey.com/privacy-policy for privacy information

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The McKinsey on Insurance podcast features conversations with the leading thinkers in the global insurance industry. McKinsey partners and insurance executives discuss the challenges and opportunities insurance leaders are facing, featuring practical advice and inspirational ideas.