Reinventing Jobs: Applying Automation in the Workplace (Ravin Jesuthasan)
Reinventing Jobs: A 4-Step Approach for Applying Automation to Work - The intent of automation should not be eliminating jobs, but achieving the optimum synergy of humans and automation. - Return on Invested Performance is a critical metric for getting the best bang for your buck when choosing systems to automate - Repetitiveness, human interaction, and cognitive load impact if automation is worthwhile