161. How to Handle Difficult People Smartly

In this My English Matters Podcast episode, Aida shares strategies for handling difficult people confidently, even when communicating in English. She recounts personal stories about managing a frustrated customer and a demanding boss.Listeners will learn six practical tips, including staying calm, setting boundaries, and focusing on solutions, to navigate challenging interactions effectively and build resilience.Do you want to learn to speak English with confidence? Go to ⁠⁠⁠⁠⁠⁠⁠⁠https://www.myenglishmatters.com⁠⁠⁠⁠⁠⁠⁠⁠​ and sign up to join our FREE video course, Speaking with Confidence. We’ll send you seven tips to your email address!

Om Podcasten

We're the Shurfa sisters from Malaysia—Azimah, Amnah and Aisya. After spending eight years in the U.K. as children, we know the importance of mastering a second language. We created My English Matters as a platform to help second language learners learn to speak, write and communicate in English with confidence! The My English Matters podcast is an extension of all that we do—it's a place for us to connect with you on a whole new level. You can learn with us while you're on your commute to work, washing the dishes or picking your kids up from school! So let's get started, shall we?