Feedback Feels Like a Fight? Here’s How to Change That — with Heather MacArthur
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In this engaging episode of "Negotiate Anything," host Kwame Christian welcomes back Heather MacArthur to explore the intricacies of giving and receiving effective feedback. Heather, an expert in coaching and consulting with a wealth of experience across various industries, shares her unique insights into how to create a productive feedback dialogue. Listeners will learn about Heather's innovative "above the line" feedback model and how to handle feedback they might initially disagree with. This conversation is a goldmine for anyone looking to refine their negotiation skills and become better communicators within both professional and personal environments.
What will be covered:
Effective strategies for giving feedback without appear accusatory or confrontational.
Techniques for receiving feedback positively and using it to improve interactions.
Handling disagreement in feedback to maintain constructive dialogue.
What listeners will learn:
How to maintain an open mindset and genuine curiosity when giving feedback.
The "LEAP" approach to receiving feedback while managing emotional responses.
Ways to manage difficult conversations to foster trust, even when disagreements arise.
Keywords: negotiation skills, effective feedback, communication strategies, handling difficult conversations, professional development.
Connect with Heather MacArthur
Low Man on the Totem Pole Podcast
Heather's Forbes Articles
Follow Heather on LinkedIn
Contact ANI
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Om Podcasten
Transform your relationships. Speak your truth. Get what you deserve—with Kwame Christian as your guide. This is the #1 negotiation podcast in the world with over 15 million downloads, but it’s about so much more than that.
This isn’t about manipulation or domination—it’s about showing up more powerfully, leading with authenticity, and speaking your truth with more clarity. Whether you’re leading a team, parenting through stress, or learning to speak up without fear, the skills you’ll build here will transform how you show up in every area of your life.
Kwame doesn’t just teach strategy—he teaches transformation, helping you become the kind of person who moves through life with more clarity, courage, and compassion. Every episode is rooted in empathy, psychology, and Kwame’s signature warmth, blending real-world stories, expert guests, and practical frameworks so you can break through the fears that have been holding you back.
Join millions of listeners who’ve discovered that the best things in life really are on the other side of difficult conversations.
Ready to level up at work and at home?
About the Host: Kwame Christian, Esq., M.A.
Kwame Christian the founder and CEO of the American Negotiation Institute. He's known for his viral TEDx Talk, “Finding Confidence in Conflict,” and is a bestselling author of two books:
• How to Have Difficult Conversations About Race (2022)
• Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life (2020)
As a degrees in law, psychology, and public policy, Kwame brings a wealth of knowledge to every episode. He’s also a LinkedIn instructor with over 2.3 million learners, making complex negotiation concepts accessible to everyone.
Why This Podcast?
At the American Negotiation Institute, we believe that the best things in life are on the other side of difficult conversations. Our mission is to empower you to negotiate anything, anywhere. Whether you’re a seasoned negotiator or just starting, our podcast equips you with the tools and confidence to navigate any conversation.
Tune in to Transform Your Life:
Join millions of listeners who have already unlocked the power of negotiation. Subscribe now and start mastering the skills that will transform your professional and personal life. Watch our episodes on YouTube for more visual insights and tips.
Connect with Us:
• Website: American Negotiation Institute
• Email: simon@negotiateanything.com
• LinkedIn: Kwame Christian
• YouTube: Negotiate Anything
Produced by the American Negotiation Institute