Optimizing Hotels' Tech Stacks, Customer Personalization, and Business Intelligence
I caught up with Dina Belon, President of Staypineapple Hotels Inc. during the Southern Lodging Summit, where she shared insights on optimizing hospitality operations through implementing cutting-edge technology and personalized guest experiences. Key highlights include: Optimizing Tech Stacks: Insights into Staypineapple’s recent tech stack overhaul and the challenges of integration. Personalized Guest Experiences: How Staypineapple uses data to create hyper-personalized services, enhancing guest satisfaction. Business Intelligence: The role of AI and data in understanding market trends and outperforming competitors. Nimble Operations: The importance of flexibility and smart decision-making in the evolving hospitality landscape.