How DSW is Driving Loyalty with AI & Personalization | eTail West 2025

How is DSW adapting its approach to loyalty? 🤔 In this exclusive interview from eTail West 2025, Paige Sheedy, VP of Growth Marketing at DSW, shares how the brand is using AI, predictive modeling, and personalization to enhance customer loyalty and drive engagement. 📌 Key Moments:⏩ 00:00 – Intro & Sponsor Shoutout⏩ 01:30 – How DSW Defines Modern Loyalty & Customer Retention⏩ 03:45 – The Role of AI & Predictive Modeling in Personalization⏩ 06:00 – DSW’s Omnichannel Strategy for Customer Engagement⏩ 09:10 – How Loyalty Data Fuels Brand Growth & Business Strategy⏩ 10:00 – Final Thoughts: The Future of Retail Loyalty & AI IntegrationAnd thanks to our sponsor NetElixir for helping to make our coverage of eTail West possible!#etailwest #etail #onlineshopping #ecommerce #dswThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Om Podcasten

Omni Talk Retail provides news, analysis, and commentary on the latest trends and issues in the retail industry. It covers a wide range of topics related to retail, including e-commerce, technology, marketing, and consumer behavior. The podcast regularly features industry experts, Chris Walton and Anne Mezzenga, as well as retail thought leaders who all share their insights and perspectives on the latest developments in retail.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy