Compassion is a Core Competency in Healthcare with Elizabeth Bruno
Dr. Nathan Regier, your host, welcomes Elizabeth ‘Liz’ Bruno to today’s episode. Liz, Vice President and Chief Learning Officer at Baptist Health in Jacksonville, Florida, oversees an impressive six-hospital system with a staggering 14,000 employees. She's a force to be reckoned with—a true rebel at heart and a shining example of compassion in the healthcare field. When it comes to understanding the profound meaning of real compassion in the world of healthcare, Liz gets it. Key Takeaways: [3:27] Liz shares how she became a nurse. [4:40] Liz explains why she likes to be called a ‘Learning and Developing Goddess’. [5:14] Liz talks about her role at Baptist Health. [7:20] Liz defines compassion as a competency. [8:35] There can be compassion without empathy. [11:50] Compassion helps everyone involved feel better. [12:50] Dr. Nate shares one of the greatest barriers to practicing compassion. [13:29] How does Liz teach people to behave compassionately in the business of healing? [16:24] How do we deal with burnout and honor our identities in the process? [20:02] It’s ok to be vulnerable. [21:00] How does Liz convince people that being vulnerable is the key to more energy and better care? [23:18] Remembering the times when someone took care of you is a great tool to deal with burnout. [26:10] Liz discusses the issue of shortages in healthcare. [29:04] Liz talks about the training she is giving on how to be compassionate virtually. [31:55] What is Liz looking forward to in the next few years? [35:26] Dr. Nate shares the highlights of an amazing conversation with Elizabeth Bruno. Mentioned in this episode: The Compassion Mindset Follow Elizabeth ‘Liz’ Bruno on Linkedin Baptist Health in Jacksonville, Florida Tweetables: “Compassion makes everything better” #oncompassion “Compassion improves outcomes and satisfaction.” #oncompassion “Compassion is a learnable and a teachable skill.” #oncompassion