That time when magic robots helped you get a loan

When was the last time you applied for a loan or some form of credit? Was it a magical experience? Did it take just a few minutes from application to funding? What if robotic process automation could mimic the human element for the more common requirements for lending and what if the majority of these, often tedious, parts of the loan application process could be done simply through a mobile phone? There are many efficiencies still to discover in financial services, and automating more and more of the customer experience can make perfect sense while it frees up real well-trained humans to talk to customers when they need you most. In this episode of One Vision, Bradley chats with Joseariel Gomez Ortigoza, founder of Shastic, a companion application that helps make any process at your financial institution or fintech that much more efficient and customer-centric. Join us to hear why this matters, and how more processes can go Beyond Good when it comes to customer experience.   Hosted on Acast. See acast.com/privacy for more information.

Om Podcasten

One Vision fintech fuse podcast, hosted by Theodora Lau, brings purposeful fintech innovation to spotlight. It is where impact meets innovation. One Vision is a convergence of minds that dream of a more equitable, inclusive, and sustainable world for future generations galvanized by innovation. The latest season, FinTech Fuse, brought to you by the powerhouse trio, Theodora Lau, Barb MacLean, and Stephanie Foster, continues the tradition of telling stories that matter.We speak to startup founders, investors, industry players, thought leaders and policy makers in the innovation ecosystem and get their views. While there have been a lot discussed about innovation in the western world, we believe that impact at scale can be achieved in the emerging markets too. In recent times we have seen several leap frog moments across the emerging world. What Alibaba and Tencent have achieved in China, PayTM in India and MPesa in Africa are great examples of impactful stories. We talk to many emerging market players and highlight their efforts to create such leap frog moments.We believe there are many innovation stories that have impact on people's life across the world. We identify these stories and talk to them about their journeys, successes and challenges they have had to overcome. In providing a stage for these entrepreneurs, thought leaders and innovators, we hope to inspire a generation looking to effect positive change. One Vision, One Dream, One Voice for One sustainable future. Hosted on Acast. See acast.com/privacy for more information.