1417: [Part 2] Customer Service Skills: How Would You Handle These Awkward Situations by Steve Chou of MyWifeQuitHerJob
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Episode 1417:
Steve Chou shares practical solutions to tricky customer service situations, demonstrating the importance of balancing customer satisfaction with business integrity. His insights highlight effective strategies for handling disputes, lost packages, and incorrect orders, emphasizing trust and preventative measures.
Read along with the original article(s) here: https://mywifequitherjob.com/should-you-trust-your-customers/
Quotes to ponder:
"We ended up shipping her an extra dozen napkins free of charge but we marked her name in our database as 'questionable.'"
"While it wasn’t our fault her shipment was delayed, we felt that it was our responsibility to rectify the situation."
"My general philosophy is that if the customer is placing their trust in your store to deliver the goods that you have advertised, that you should return their trust as well."
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Optimal Work Daily, presented by the experienced narrator Dan, is a podcast that focuses on enhancing productivity, creativity, and work-life balance. Dan provides clear and engaging narration of thought-provoking articles from leading experts in the fields of work, career development, productivity, and entrepreneurship.
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This podcast is designed for those passionate about work, career, productivity, and entrepreneurship. It’s your go-to source for practical advice on enhancing your work performance, advancing your career, and exploring entrepreneurship. Each episode offers actionable steps to foster productivity and professional growth, emphasizing the importance of work, career, productivity, and entrepreneurship in achieving your goals.
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