[BLOCKED] Introduction to Benchmarking Your Outsourced IT Provision

Jeremy Smith, Director of independent benchmarking firm, Maturity, gives an overview of the factors to consider when benchmarking your outsourced IT service provider.

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Independent IT benchmarking firm Maturity hosted a seminar entitled "Due Diligence or Due Negligence" in London with an invited audience of CIOs and CTOs from end user organisations. Keynote speaker Rory Graham, a technology lawyer, addressed the importance of due diligence throughout the life of the outsourcing contract and how end users could ensure they retained control over the contract throughout its life.