Josh Guttman of Small Door on Reimagining the Veterinary Experience and the War for Talent (EP.195)
My good friend Josh is the co-founder and CEO of Small Door, a startup that is completely overhauling the pet care industry with a tech-infused membership model. It’s a magical bricks-and-mortar meets software experience. And we go deep on what it takes to build a retail-physical-software company smack in the middle of a global pandemic. Prior to co-founding Small Door, Josh was a successful investor at Softbank, and before that he was part of the management team at public company Outbrain ($OB). I’m a personal investor in the company, so let’s just say Josh is probably going to need a bigger door when I bring my horse in to his West Village location. Guest - Josh Guttman, Founder at Small Door howardlindzon.com, smalldoorvet.com Twitter: @howardlindzon, @PanicwFriends, @JGut, @SmallDoorVet, @knutjensen linkedin.com/in/joshguttman #fintech #invest #investment #venturecapital #stockmarket #finance Show Notes: (00:38) – Intro (03:10) – Welcome Josh (06:15) – Disrupting pet care (09:26) – Planning, research and executing (10:49) – Launching in a pandemic (13:08) – Reaching profitability (16:18) – Scaling brick and mortar (22:21) – High-end offerings (27:15) – Working on something mission driven (28:37) – The war for talent (32:56) – Fundraising during a pandemic (34:12) – Dealing with Private Equity (39:59) – Wrapping it up (40:53) – Closing thoughts