Creating Magic in Parks with Lee Cockerell
Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, returns to the Park Leaders Show to talk about how parks can create magic. Previously, Lee has been on the Park Leaders Show to talk about what parks can learn from Disney and nine customer service rules. Since the last time Lee joined us, he has published a new podcast, Creating Disney Magic. Creating Disney Magic is a short, weekly podcast focused on leadership, management and customer service. You can find Creating Disney Magic on iTunes, Stitcher Radio, TuneIn Radio, Spreaker, or on Lee's Website. Lee also discussed his new book, Time Management Magic. This book will transform the way you approach time management and help you move from surviving to thriving. Lee also tells us how parks can create magic. He offers advice on how parks can communicate through the entire organization, focus on customers, and deliver a great experience for employees and visitors. Parks can get more done with a better attitude. Better productivity can equal getting 20% more staff in parks. Don't underestimate how much better you can be. You can create magic too.