074. USING AI TO MAKE CUSTOMER SERVICE MORE PERSONAL NOT LESS

What if AI could make your customer service more personal, not less? Building on your writing style guide from last week, I share two practical tools that help you handle everything from common queries to tricky client emails with authentic care and consistency. These approaches will free up your time and energy for the areas of your business you love, while ensuring every response sounds genuinely like you.   Key Moments:  [00:00] Introduction to AI in customer service [01:53] Reflecting on last weeks episode and your success with using the 'Writing Style Paragraph' [04:01] First Tool: Using AI for common email responses [05:24] Making your template personal [10:50] Second Tool: Handling challenging client messages with grace [14:42] Practical steps to start using these tools this week [17:00] Summary: Becoming more consistantly personal using AI   Notable Quotes: "Think of it like adding any new tool to your business - you start with the basics, build your confidence, and gradually discover more ways it can support your work." "This neat little method helps us step back and respond from a place of clarity rather than reaction. Instead of feeling overwhelmed by a lengthy or emotional email, you can quickly identify the core issues that need addressing."   Resources Mentioned: Last week's episode: 'The Writing Style Secret' 'Writing Style Paragraph Generator Tool' Read This Week's Full Journal Post 2 Template prompts   Share Your Insights: Have you tried either of these approaches to managing client communications? I'd love to hear how they work for you. Drop me a DM on Instagram I'm always here and genuinely love to discuss your insights and experiences...    Never Miss an Episode: Subscribe to our newsletter for exclusive behind-the-scenes insights and first access to all our new resources.   

Om Podcasten

Welcome to Passion to Profit, the business podcast for creative entrepreneurs ready to build a profitable, sustainable business. Your host, Philippa Craddock, believes the most successful businesses are built by recognising and embracing what you’re naturally brilliant at. Having grown her own design business from the kitchen table to a seven-figure global brand, she now helps creative business owners build energising, thriving businesses that truly value their time and expertise. Each week, Philippa shares practical, jargon-free advice on pricing, marketing, mindset, and growth, helping you charge what you're worth, show up with confidence, and build a business around your strengths, without the burnout. If you're ready to turn your passion into real profit, you're in the right place.