Automating Bank Disputes to Build Trust - Fatemeh Nikayin
Episode Topic: Fatemeh Nikayin, Co-founder and CEO of Rivero AG, joins PayPod to reveal how AI-powered solutions are transforming how banks manage payment disputes. She shares how building trust, minimizing customer distress, and enabling lightweight innovation are critical for modern fintech success. Lessons You’ll Learn: How protecting customer data unlocks bank adoption, why customer dispute experiences can determine brand loyalty, and why AI needs to be applied differently in regulated industries like finance. About Our Guest: Fatemeh Nikayin is the Co-founder and CEO of Rivero AG, a fintech company helping banks modernize the payment dispute process using AI and rule-based automation. Fatemeh has deep experience working within financial services and studied Internet of Things platforms at the PhD level, giving her a unique perspective on platform adoption, customer experience, and privacy-centric innovation. Topics Covered: Why SaaS for banks must prioritize data sovereignty The growing strategic importance of payment operations How customer disputes can become trust-building opportunities Applying AI carefully: rule-based vs. LLMs in fintech Challenges of modernizing banks with legacy systems How payment dispute handling differs across regions