Psychology in waiting tables and running a restaurant, with Robin Dibble

A talk with Robin Dibble, an experienced Albuquerque-area service industry professional who’s worked in every aspect of the business, from waiting tables, to cooking, to managing restaurants and night clubs. Topics include: psychological strategies servers use to get more tips; how menu design can affect what people order; reading customer satisfaction as a restaurant manager; the factors in deciding to cut someone off from drinking; lighting and acoustics considerations when designing a comfortable space. This is a reshare of a 2019 talk.

Om Podcasten

This is a podcast about deciphering human behavior and understanding why people do the things they do. I, Zach Elwood, talk with people from a wide range of fields about how they make sense of human behavior and psychology. I've talked to jury consultants, interrogation professionals, behavior researchers, sports analysts, professional poker players, to name a few. There are more than 135 episodes, many of them quite good (although some say I'm biased). To learn more, go to PeopleWhoReadPeople.com.