Experience Matters | Volvo Trucks North America

Host, Bob Mosher, speaks with Mary Ruth Bell and Diana Gallant, of Volvo Trucks around what drove them to move their instructional design to The 5 Moments of Need methodology. In this episode Mary Ruth shares the 'aha moment' that caused her to shift her thinking, and in turn shift the thinking of her learners and the larger organization to improve overall performance. Diana shares one aspect of the methodology that she has grabbed on to - making the invisible visible. Listen, or download now, to hear the entire performance-first journey Volvo has been undertaking. Please excuse the audio quality; this was recorded remotely with a few network challenges throughout. For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

Om Podcasten

This podcast series dives deeper into the 5 Moments of Learning Need®. The 5 Moments of Need present a practical framework to drive higher job performance. The Five Moments of Learning Need focus on the different times where workers need learning. They are: New—when you are learning something for the first time, More—when you are expanding your knowledge, Apply—when you are learning while in the flow of work, Solve—when you need to solve a problem, and Change—When you are adapting to change. This series, hosted by Bob Mosher and Conrad Gottfredson, will help you to better understand the theory and best practices behind this powerful methodology and framework. Visit www.5momentsofneed.com for more resources and join the conversation on LinkedIn at https://www.linkedin.com/company/5-moments-of-need/.