3. Complaints are Secret Weapons to Success

Complaints are Secret Weapons to Success Intended Audience: Informatics Pharmacists In this episode, we discuss how complaints are helpful to informatics pharmacists and how to take advantage and leverage complainers for the overall benefit to pharmacy technologies. We discuss how to handle complaints, what to do when issues aren't fixable, and efficiently tracking complaints. SuperOffice article referenced in episode can be found here: https://www.superoffice.com/blog/customer-complaints-good-for-business/ Follow us on social media! Twitter: @pharmacyitme Email: pharmacyitme@gmail.com Follow Tony's personal Twitter account at @tonydaopharmd For more information on pharmacy informatics, check out some of the following useful links: ASHP's Section of Pharmacy Informatics and Technology HIMSS Pharmacy Informatics Community This podcast is powered by Pinecast.

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Informatics Pharmacist, Tony Dao, hosts this podcast series that discusses different aspects and topics in the pharmacy informatics and pharmacy technology space and how leveraging the IT tools in the healthcare landscape can ultimately improve patient care and satisfaction. ** Disclaimer: Views expressed are those of the individuals and do not reflect thoughts and opinions of any entity with which speakers have been, is now, or will be affiliated. **This podcast is NOT monetized or supported by affilate ads.