Building A Business Case For ITIL Implementation
One of the challenges for any ITIL implementation is building the Business Case. Many organizations are comfortable with identifying the Value of implementing ITIL while others want to conduct a full business case complete with a Return on Investment (ROI) statement. The latter is often difficult in many organizations due to a lack of consistent metrics and measurements that can be used as a baseline to start building a ROI scenario. This Podcast will discuss the need for and the challenges of developing a Business Case for implementing ITIL.