9: How an Online 911 Service Can Be a Success w/ James Lake, Director of Charleston County Consolidated Dispatch Center

South Carolina is regularly hit by hurricanes, floods, and other natural disasters that can compromise or overwhelm traditional 911 phone service. The emergency dispatch center wanted to provide an alternate means of communication for the public.

They decided to offer it via the Internet.

James (Jim) Lake, Director at Charleston County Consolidated Dispatch Center in Charleston, SC, is a true tech forward 911 leader.

Charleston County has rolled out a first of its kind website called 911HelpMe.com. Residents can use this website to contact emergency services when 911 call volume is too high, phone services otherwise unavailable, or an emergency situation makes it advisable.

It's designed in such a way that during an emergency, administrative staff, who are not trained dispatchers, can easily and appropriately route the overflow from 911HelpMe.com.

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Pinpoint is a podcast dedicated to the latest trends and issues in public safety technology. Hosted by the co-founders of Mark43, this show brings a behind-the-scenes look at how today’s public safety leaders are navigating the ever-changing world of technology and data in order to keep their communities safe.Reference to any specific product or entity does not constitute an endorsement or recommendation by Mark43, Inc.. The views expressed by guests are their own and their appearance on the program does not imply an endorsement of them or any entity they represent. Views and opinions expressed by Mark43, Inc. employees are those of the employees and do not necessarily reflect the view of Mark43, Inc.