Remembering Who The Customer Is
Think about the last time you went into a crowded restaurant; they probably took your cell phone number and texted you when your table was ready. Although we’ve been carrying cell phones for decades now, this genius idea is relatively new. In this quick, six-minute Pocket Sized Pep Talk, I'll tell you why that ridiculous delay highlights one of the most fundamental principles of customer service! It's a simple lesson you will NEVER want to forget!