40: Comparisons

How do you determine what you should compare in a process? Hanna discovered a process at her bank for three different regions. She analyzed the case durations but also rework, parallel vs. sequential flows, and long waiting times. After understanding the different process characteristics in each region, Hanna identified best practices for improving them.

Om Podcasten

All work and no play makes Jack a dull boy. After a long day of hard work in the process mines, we gather in our friendly neighborhood café to find out what's happening, meet new friends, and spend some quality time with our fellow process miners.