Gibson Biddle joins Product Love to talk about customer obsession and the DHM model

In this week's episode, I talk to Gibson Biddle, former VP of Product at Netflix and Chegg, about the DHM model--where we focus on delighting customers in hard-to-copy, margin-enhancing ways. Customer delight is always in first place. But what measures are we taking to ensure that? Let me know your thoughts at eboduch@pendo.io.

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“Product Love” is the feeling you get when you have that incredible and joyous connection towards your favorite products. What makes certain products so lovable to us? I ask the leading industry product managers, and the brilliant teams that have crafted them for us. This podcast is essential for anyone who wants to learn about product management from the best executive product leaders across various disciples. Dive into topics about the evolving craft of product management, trends in the industry, and get even more insights into how the modern PM makes you feel “product love.” Eric Boduch is the chief evangelist and co-founder of Pendo and a contributor to ProductCraft.