27 - The Importance of Culture and Customer Service to Drive Business Success with AnswerNet's Gary Pudles
Your host, Glenn Poulos, talks with the President and CEO of AnswerNet, Gary Pudles. Gary recounted the pivotal moment in his career when he was fired from his job. Rather than seeing this as a setback, Gary saw an opportunity. He took a bold step and acquired a telephone answering service business, setting the stage for what would become a remarkable journey of growth and success.Gary shared the challenges he faced as AnswerNet expanded from a modest team of 20 to an impressive workforce of over 1500 employees. One of the most significant hurdles was integrating processes and systems without losing the entrepreneurial flair that sparked the company's initial success. This was particularly tested during the COVID-19 pandemic, a time that demanded adaptability and resilience from businesses worldwide.To learn more about Gary's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Glenn's work? Check out his website at https://glennpoulos.com