E52 Improve Delivery to Customers by Focusing on Customer Outcomes within Project Delivery and Sales
Are you providing value for your customers? How is that value translating to sales? In this episode, we chat with Mark Boundy about how organizations can improve delivery to customers by focusing on customer outcomes within project delivery and sales.Mark runs Boundy Consulting which helps their clients find, win, and keep more business...more effectively and more profitably. We discuss his book, "Radical Value" and how focusing on customer value will make a dramatic impact on your delivery to customers.There is a direct connection between Sales and Project Management. Both use daily huddles, both work with remote teams, both focus on customer deliverables, and both impact customer outcomes. Mark shares his experiences and guidance on how the project team makes an impact to organizational sales through successful project delivery.Thanks to our sponsor THE PMO SQUAD. Visit www.thepmosquad.com to learn about all their services including Project Management Resources, Project Management Training, and PMO Start-up and Improvement.Check out all prior episodes and upcoming guests by visiting www.projectmanagementofficehours.com.