244: Should Coaches Ever Give Refunds?
Find the full transcript for this episode and other resources for coaches at prosperouscoach.com/244.Also mentioned:Episode 243 about how to prevent refund requests Fill out the application to work with me in my VIP mentoring program for coaches.In my first year of helping coaches to build their coaching business, one of my clients asked for a full refund after I spent 6 months of private work with her. I was floored and had not seen this coming!I found out later that she had asked for a full refund from her coaching training school as well and I knew that this was really about her needing money.I had a phone conversation with her and told her that I couldn’t in good conscience refund her because I had already given her my time and her post program results were her responsibility — something I could not control. But she threatened to complain to Visa, Better Business Bureau and PayPal, so I gave her a full refund to remove those threats. I thought it was just as well that she wouldn’t be a coach. And, I felt compassion that her financial straits were such that she was searching for money.I will never again give a full refund for time that I already spent one on one with a client unless my integrity is clear that I should. Rhonda Hess helps new coaches leverage their zone of genius into a profitable coaching niche and launch with confidence. For VIP step-by-step support apply for Rhonda's VIP Coaching Business Breakthrough Program here and she'll be in touch to invite you a discovery call. Or if you're stuck on your coaching niche, grab a Nail Your Niche Strategy Session with Rhonda here.