It's a Trap! (a.k.a. "My CEO LOVES Customer Success")

Are You Falling for This Common Misconception About Your CEO's Support for Customer Success?Many customer success leaders believe their CEOs fully support customer success just because they say they do. But what if this belief is based on a misunderstanding?This episode dives into the dangers of assuming your CEO's initial enthusiasm equates to ongoing support and how this can lead to the unexpected loss of your CS department.BY THE TIME YOU FINISH LISTENING, YOU'LL DISCOVER:How cognitiv...

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Humans don’t think and act like computers.  So why are you setting your CS strategy based solely on logic?  Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams.So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this show is for you.