How many exposure hours have you had with your customers over the last few months? - Interview with Andy MacMillan of UserTesting
How many exposure hours have you had with your customers over the last few months? - Interview with Andy MacMillan, CEO of UserTesting who joins me today to talk about their new research report: The Rise of the Experience Economy - The 2019 CX Industry Report, the work that they do, what the best brands do to understand their clients and what leaders and professionals in the CX space should be doing more of.