Improve employee engagement and customer service through the use of humour - Interview with Dave Keeling
Today’s interview is with Dave Keeling, who is 6’ 2”, ginger, a professional actor and has been a ‘stand-up’ educationalist for over 10 years. Dave has recently published a book called: The Little Book of Laughter: Using humour as a tool to engage and motivate all learners. Whilst the book is primarily aimed at people in education, I believe there are lessons and parallels for how we build teams, develop them and create engaged employees. I also thought it'd be great to finish the series of interviews this year with a little bit of humour :) Therefore, it gives me great pleasure to present to you my discussion with Dave, where we talk about why having fun should be in everyone's job description, how we can use humour as a tool to engage and motivate people, how it helps improve communication, learning and engagement in the workplace and why laughter is important to the workplace. This interview follows on from my recent interview: Customer service done different and fast reinvention of a faceless product category – Interview with Craig Dubitsky of hello – and is number eighty six in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate, become more social and deliver better service.