Making Britain more enterprising – Interview with Duncan Cheatle

This is the tenth in the series of interviews with business leaders in the ‘customer’ space, leading authors, thought leaders and general all round good guys and gals, that I think that you will find interesting and helpful in growing your businesses. Previously, I spoke to Professor Patrick Barwise of London Business Schoo about his new book, Beyond the Familiar, creating long-term growth and change in a business, customer focus and Net Promoter Score (NPS) amongst other things. Today, I want to introduce you to Duncan Cheatle, founder of The Prelude Group, The Supper Club, ThanksTo and one of the founding team behind StartUp Britain, which is a new campaign by entrepreneurs for entrepreneurs, launched on 28th March 2011 that is designed to celebrate, inspire and accelerate enterprise in the UK. Duncan has a great ambition to "Make Britain the most enterprising nation in the world" and in the interview we talk about StartUp Britain as an exciting new venture, why it's a great time to start a business, what it takes to succeed and what he would advise entrepreneurs of growing businesses to do grow yourself and your business.

Om Podcasten

An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.