Ep 53 – What Gets Measured Gets Done

“What Gets Measured Gets Done” that sums it up.  So what you measure matters.  Be aware that folks will sacrifice their time, their effort, and your customer’s time and effort, so be certain your measures that your people are held accountable to drive not just the results but the behaviors to get there while supporting your organizations WHY. Simon Sinek's Start with Why Take the example from Simon Sinek's book Start With Why of Bridgeport Financial.  https://www.bridgeportfinancial.com/ Who would have thought that a collections agency could build stronger longer lasting relationships with the in-debted person?  But they did, and it boils down to how they measure their people.  Their measures drive the behaviors that drive the results.  What Gets Measured Gets Done.  Be careful what you measure, it just might come to pass. Simon Sinek's Start With Why Learn more about #QualityMatters & Texas Quality Assurance LLC: Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

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Quality Matters Podcast is your go-to source for expert discussions on Quality Management, Quality Assurance, Compliance, and Risk-Based Thinking. Whether you're working toward ISO 9001 certification, managing regulatory compliance, or looking to improve operational excellence, we break it all down with real-world insights from industry experts. Each episode dives into the key challenges businesses face in process optimization, performance metrics, supplier quality management, and continuous improvement. From manufacturing and oil & gas to field services, we cover the strategies, best practices, and case studies that help companies stay ahead of quality and compliance requirements. Join us as we explore corrective actions, nonconformance handling, audits, and risk mitigation strategies—because in business, quality isn’t just a standard, it’s a competitive advantage. 🎙 Subscribe now and stay ahead with the latest trends in #QualityMatters!