EP281: How To Create A Coherent Content Strategy & Write Copy That Delivers Results, With Alice Brown

FOLLOW US:LinkedIn: https://www.linkedin.com/company/inside-commerce/ ABOUT THIS EPISODE:In this podcast, James Gurd and Alice Brown, founder of Seventh Wave Stories, delve into the intricacies of creating a coherent content strategy that resonates with audiences. They explore Alice's journey from surf coaching to becoming a messaging strategist, emphasising the importance of understanding audience psychology and conducting thorough customer research.The discussion highlights the balance between brand voice and customer insights, the role of AI in copywriting, and the evolving landscape of personalised content. They also touch on the significance of emotional connection in copy and the future of content strategies in 2025.Key takeawaysAlice transitioned from surf coaching to marketing by helping others overcome obstacles.Understanding messaging is crucial for all businesses.Effective messaging requires a blend of emotional resonance and data-driven strategy.Brands often struggle to align their voice with customer expectations.Customer research should involve direct conversations, not just surveys.One-to-one interviews yield deeper insights than focus groups.Balancing brand values with customer insights is essential for effective messaging.Personal content

Om Podcasten

Weekly ecommerce strategy, CX & technology podcast hosted by two experienced digital consultants, James Gurd and Paul Rogers. Featuring interviews with industry thought leaders and practical advice on improving end-to-end customer experience and understanding how to make better technology decisions. Sponsored by Centra & Grebban. Previously know as Re:platform. We provide the answers to help you get the most from your ecommerce strategy and tech stack. Our episodes will help you understand the ecommerce landscape, plan for revenue growth and deliver performance improvements. And they're fun!