Episode 34: The New Consumer Duty – raising consumer standards of care

The Financial Conduct Authority has published its final rules for its new Consumer Duty. The Duty raises the standards of consumer protection in retail financial markets. With the introduction of a new Consumer Principle, and a set of cross-cutting rules and outcomes that support it, firms now face a significant task to meet these raised standards of consumer care. In this episode, Deloitte’s regulatory, financial services, and legal experts David Strachan, David Clements, and Jake Ghanty give their quick take on the Duty and how they think it will shape the UK financial services sector.

Om Podcasten

Looking for digestible insights on the impact of financial services regulation? Guess what - you found the right place. In this monthly podcast series, hosted by Scott Martin, Deloitte's sharpest thinkers will talk you through key public policy developments that are shaping the financial services industry. We'll keep our episodes short and sweet, you have our word. So, let's have a Regulated chat, shall we? Just a friendly reminder, what you hear from us on Regulated Radio are the personal opinions of our host Scott Martin and his guests and they don't constitute advice or necessarily represent the views of Deloitte LLP or its affiliates.