#47 - Krisp: The Evolution of the Virtual Agent

Davit Baghdasaryan and Marc Bernstein discuss Krisp's incredible noise cancelling technology, customer wins, and the talk around AI Agents vs. Human Agents. Timestamps: 00:00 Growing Up Outside of the US 03:34 Teachings from Silicon Valley 05:52 Krisp's Technology 09:32 AI Build Path 12:47 Krisp's Wins 20:06 Customer Wins 22:32 AI Agents vs. Human Agents 29:30 AI in 3 Years

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Reimagining the Contact Center is a warm and conversational podcast that digs into the new contact center economy and how technology, businesses, and the modern customer work together to build better lives for ourselves and our families.