#51 - Bling: Automating Agents in the Contact Center

Kishlaya Sharma and Marc Bernstein discuss the future of AI, back-office automation, and the delicate balance between leveraging cutting-edge technology while keeping the humanness in the contact center. Timestamps: 00:00 Bling Introduction 07:25 Unified Platforms 10:12 Bling's Approach 14:00 AI in Communications 17:25 AI Agents vs. Human Agents 20:20 LLM's at Bling 26:30 Relinquishing Control 33:13 AI in 3 Years

Om Podcasten

Reimagining the Contact Center is a warm and conversational podcast that digs into the new contact center economy and how technology, businesses, and the modern customer work together to build better lives for ourselves and our families.