Customers in Crappy Moods: How to Handle Unhappy Restaurant Guests

Everybody makes mistakes...everybody has bad days, but is it ever ok to take them out on your server at a restaurant? Noelle, Peter and George are discussing how customers’ bad moods have impacted their businesses and answering questions, including: How can restaurants manage a customer’s bad mood? Do bad reviews ruin your day as a business owner?Should restaurants respond to online customer reviews? Do people know the differences between fresh and boxed pasta?Are you old enough to ...

Om Podcasten

When you work in the restaurant industry, sometimes you just need to cut the s*** and get a little toasted so that you can spill the tea and shake off that saltiness. Simply stated - sometimes you need to flip the f*** out! Cut through the noise and tune in to hear hilarious anecdotes, humbling advice on how to create a hospitality business that doesn't suck, and whatever the hell else we come up with after decades in the industry.