Guac Costs Extra: When Is It OK For Restaurants to Upcharge?

Everyone knows Guac costs extra at Chipotle, but at what point do restaurant upcharges take it too far? From drink refills and to-go coffees to complimentary water cups and extra sauces, Nick, Yianni, and Peter discuss the economics of ‘extras’ and answer questions, including: How do you feel about restaurant upcharges for extra toppings, sides of sauce, and cups of water?Why is boardwalk restaurant service so different from a standalone restaurant?Is it acceptable for restaurants to charge f...

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When you work in the restaurant industry, sometimes you just need to cut the s*** and get a little toasted so that you can spill the tea and shake off that saltiness. Simply stated - sometimes you need to flip the f*** out! Cut through the noise and tune in to hear hilarious anecdotes, humbling advice on how to create a hospitality business that doesn't suck, and whatever the hell else we come up with after decades in the industry.