The Customer Isn’t Always Right: Real Talk from the Restaurant Floor

Welcome back to Restaurant Punk! In this episode, the team addresses the age-old question: Is the customer really always right? Spoiler alert—not always. From customers sending back delicious dishes to navigating food allergies and menu expectations, we share the behind-the-scenes realities that every restaurant owner, chef, and server knows all too well. We break down a real-life scenario in which a guest ordered the most expensive dish on the menu without mentioning a critical allergy and t...

Om Podcasten

When you work in the restaurant industry, sometimes you just need to cut the s*** and get a little toasted so that you can spill the tea and shake off that saltiness. Simply stated - sometimes you need to flip the f*** out! Cut through the noise and tune in to hear hilarious anecdotes, humbling advice on how to create a hospitality business that doesn't suck, and whatever the hell else we come up with after decades in the industry.