RICS: The Entrepreneur Files 3/5 - Handling Difficult Customers & Complaints with Seki Ajenifuja & Sarah Watson #24
When conflict arises in a client relationship, it’s key that they’re resolved diligently, which is where the process of Alternative Dispute Resolution holds the power to defuse issues without the need for court proceedings. Joining us to explain what ADR is, expand on the process and share the most common types of ADR case, are Seki Ajenifuja of CEDR and Sarah Watson from The Property Ombudsman. If you’re looking for further advice on conflict resolution and ADR, we have developed content wit...