In this episode of RLI Talks Jayne speaks to Colm McLoughlin, Executive Vice Chairman & CEO of Dubai Duty Free.
Colm started Dubai Duty Free nearly forty years ago, and has grown it in to one of the largest airport retailers in the world. But it's not just about turnover - Colm also talks about the DDF Foundation Fund which is helping people in need across the globe.
Colm, of course, discusses the huge impact that COVID-19 has had on the duty free industry amid a huge drop in passenger numbers (Al Maktoum International Airport where they operate 4,000 square metres of retail space is closed completely). However, plans for infrastructure expansion in Dubai haven't stopped - airport development plans mean that one day it could see 240 million travellers a year pass through its doors.
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We hope that you enjoy our weekly interviews with retail leaders around the world sharing their insights and secrets to success.