AI in customer service

Imagine calling the customer service and being greeted by a friendly, intelligent assistant who understands your needs instantly. No more endless waiting on the line listening to frustrating hold music—just seamless, efficient service. Actually, the roles of AI in customer service are much more diverse! From chatbots to voice assistants, and even to innovative voice modulations, let's take a look at whether AI can transform how businesses interact with customers, and the possible challenges ahead. On the show: Niu Honglin, Laiming & Steve Hatherly.

Om Podcasten

Round Table is a premier English radio/podcast show, straight from Beijing. Hear what's buzzing on the Internet and the main streets, see the latest lifestyle trends, and feel the pulse of life in China, Round Table is your golden ticket. With dynamic cultural exchanges between hosts from diverse backgrounds, we take you on a journey deep into modern China. We invite you to join our conversation! Shoot us an email or a voice memo at roundtablepodcast@qq.com. Let the fun begin!