Discovering the future of customer success

Customer success is the heartbeat of SaaS companies. It's what keeps customers happy, loyal, and coming back for more. But where is this essential function headed? We sat down with a respected customer success leader, and not just any leader, but one of SuccessHACKER’s top customer success leaders. Meet Vishal Arya, a distinguished customer success leader, and Principal Customer Success Manager at Docsumo. In this far-reaching conversation, we speculated on the evolution of customer success, including the impact of AI on CS.

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From building the ultimate SaaS marketing team to taking your product global to bridging the gap between key stakeholders to gamification - and more, SaaScast talks you through the steps you need to futureproof your product. From startups to established names, our guests will help you grow, scale up, and work smarter.