Turning SaaS customer feedback into content with AI with Mike Taylor and Ali Naqi Shareen
saas.unbound is a podcast for and about founders who are working on scaling inspiring products that people love, brought to you by https://saas.group/, a serial acquirer of B2B SaaS companies. Mike is a Co-founder of a marketing agency, creator of AI courses with almost half a million students, and author of a book on prompt engineering. And Ali is a Serial entrepreneur and CTPO of zenloop, a saas.group brand recently relaunched with full AI integration. ----------Episode's Chapters-------------- 00:00 - Introduction to the AI Revolution in SaaS 03:03 - Exploring AI Tools and Their Applications 06:06 - Effective Prompting Techniques for AI 09:08 - Creating Customer Personas and Market Research 12:02 - AI in Customer Communication and Feedback 14:47 - Trust and Reliability in AI Automation 18:01 - Live Demonstration of AI Capabilities 36:28 - Customer Feedback Management and AI Integration 39:44 - The Future of AI in Customer Service 42:24 - Extracting Insights from Customer Interactions 57:02 - Automation and AI: Overcoming Mental Barriers 01:00:55 - Practical Steps for Automation in Startups Mike - https://www.linkedin.com/in/mjt145/ Mike's book - https://www.amazon.com/Prompt-Engineering-Generative-AI-Future-Proof/dp/109815343X Mike's courses - https://app.vexpower.com/courses/ Ali - https://www.linkedin.com/in/ali-naqi-shaheen/ zenloop - https://www.zenloop.com/en/ RodCast - https://www.rodcast.fm/ Subscribe to our channel to be the first to see the interviews that we publish twice a week - https://www.youtube.com/@saas-group Stay up to date: Twitter: https://twitter.com/SaaS_group LinkedIn: https://www.linkedin.com/company/14790796