Are Chatbots Finally Ready to Revolutionize Customer Service? with Titus Jumper
Join John Golden as he chats with Titus Jumper about the transformative impact of AI and chatbots on customer service. The episode covers the initial excitement and subsequent disillusionment with chatbots, the critical role of data quality, and ethical concerns in AI usage. Titus offers practical strategies for leveraging AI to personalize customer experiences and streamline processes. He shares a success story from his company, illustrating how AI can enhance efficiency and job satisfaction. Tune in for expert insights on how businesses can fully embrace AI for future success while prioritizing transparency and customer well-being.