#163: LJ Harries - Using Behavioural Science To Influence Customer
In this week's episode of the Scale Your Sales podcast, my next guest, LJ Harries, a marketer turned sales leader and through her company, EQ sales use Behavioral Science as a tool to influence and inspire buyers and salespeople. LJ Harries helps businesses improve their overall sales operation. She addresses the problem and provides a sustainable solution to it. Welcome to Scale Your Sales Podcast LJ Harries. Timestamps: 00:00 - Using Behavioural Science to Influence Customer 04:00 - Understanding behaviour because Sales is an interpersonal service and relationship 09:10 - Is the industry customer-centric? 12:20 - The problem with sales… 13:58 - The EQ Sales process of helping a company sales improve 15:10 - Culture of Independence 17:10 - Practical strategy that will enable salespeople to build the buyer engagement 22:00 - Becoming a Sales Leader https://www.linkedin.com/in/ljeqsales/ Janice B Gordon is the award-winning Customer Growth Expert and founder of Scale Your Sales Framework. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth through customer experience and sales. Book Janice to speak virtually at your next event https://janicebgordon.com LinkedIn: https://www.linkedin.com/in/janice-b-gordon Twitter: https://twitter.com/JaniceBGordon Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast More on the blog https://scaleyoursales.co.uk/blog Instagram: https://www.instagram.com/janicebgordon Facebook: https://www.facebook.com/ScaleYourSalesJBG