EP. 28 - Unlocking Customer Advocacy: How to Build a Strong Review and Referral Program w/ Nick Bennett l Scrappy Playbooks

In this episode of Scrappy ABM, host Mason Cosby talks with Nick Bennett, Chief Customer Officer at TAC, about a playbook Nick created to generate customer reviews and referrals at his previous company. Listeners will learn the step-by-step tactics Nick used, as well as additional ideas for getting more value from happy customers.Main Discussion Points:- Pulling a list of promoters from NPS surveys and targeting them for reviews (00:01:52)- Keeping the outreach sincere and personal with a simple email (00:04:12)- Incentivizing honest feedback, not just positive reviews (00:05:01)- Getting leadership buy-in on the budget (00:06:07)- Automating gift card delivery rather than manual fulfillment (00:12:18)- Using resulting reviews for product improvements and training (00:14:20)- Asking happy customers for referrals and videos (00:18:49)

Om Podcasten

Welcome to Scrappy ABM – your source for groundbreaking approaches to ABM that don't break the bank. ABM shouldn't cost $200K in technology to even get started. If you want to get started with ABM or make your program better without a massive budget, you're in the right place.Each week, you'll hear from some of the brightest minds in the marketing world who are redefining ABM, achieving incredible results with untraditional methods, limited resources, and a whole lot of creativity.This isn't a show about how much you can spend on fancy tech or overhyped tools. Instead, it's about celebrating creative problem-solving and the scrappiness it takes to get ABM right. We'll dive into how these marketing leaders built robust ABM strategies with limited resources, revealing the actionable insights that led to their biggest wins.So, if you're a marketer ready to challenge the status quo, or an entrepreneur looking to scale your business through efficient and effective marketing strategies, Scrappy ABM is the show for you.Get ready to discover ABM strategies that are lean, impactful, and utterly transformative. Remember, it's not about the budget, it's about the mindset. Let's get scrappy!