How to Succeed at Customer Success

Mike Montague interviews John Glennon on How to Succeed at Customer Success.   In this episode: The best attitude, behavior, and technique on how to succeed at customer success What are the attitudes towards sales throughout your organization? Quantify the value of your relationship with your clients Do you want to be right, or do you want to be rich? Start with expansion calls, get some traction and move on to recapture calls What happens after the sale and who is responsible for it? Use the thermometer technique check in with ALL your clients Podcast: https://howtosucceed.libsyn.com/ iTunes: https://itunes.apple.com/us/podcast/how-to-succeed-podcast-by/id1097591566 Spotify: https://open.spotify.com/show/00JoVzRtMzmQB5Ae5RWWQZ   The How to Succeed Podcast is a public and free podcast from Sandler Training, the worldwide leader in sales, management, and customer service training for individuals all the way up to Fortune 500 companies with over 250 locations around the globe.   Find white papers, webinars, and more in our free Sandler E-Learning Library: https://www.sandler.com/sell   Don't forget to subscribe and leave us a comment!

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The How to Succeed Podcast teaches the success principles and interpersonal communication skills needed to get to the top and stay there. We are dedicated to empowering life-long learners and ambitious entrepreneurs with options for growth they didn't know they had. Through our reinforcement training, we provide advanced communication techniques needed to excel, provide accountability in implementing behavior, and help nurture the attitudes necessary to reach the highest levels of success. Visit www.sandler.com for more information.