How systemic thinking helps to design better solutions / Tristan Schultz / Episode #101
Imagine for a moment that you're playing a board game. A game that requires some strategic thinking. Let's go for one of my favorites: the settlers of Catan. After having played that game a few times you pretty quickly understand how to play in order to win. So it's time to make things a bit more interesting. Let's add some expansion sets to the game (Catan has 4). Whoah, now with these expansions you suddenly have a ton more options to find a winning strategy. Yes, the game becomes more complex but also more rewarding. But what if you weren't playing Catan... What if you were designing solutions for the challenges we face these days? Wouldn't it be great if you also had expansion sets that gave you more options to come up with winning solutions? Well as it turns out service design does have an expansion set and it's called systems thinking. In this episode of the Show Tristan Schultz shares how systems thinking helps you to break free from our limiting over rationalised view of the world. And in that way opens up pathways to solutions which were never on your radar before. I learned a lot from this chat with Tristan and I'm really curious what your biggest takeaway will be! Share smile and keep making a positive impact :) --- [ GUIDE ] --- 03:45 The first encounter with Service Design. 05:50 When will service design move towards a systemic view of life? 16:35 How can we harvest the power of indigenous knowledge? 29:10 What if universal design just doesn’t exist? 38:05 Big question: What are you creating and what are you destroying? --- [ LINKS ] --- * https://www.linkedin.com/in/tristanschultz/ * https://relativecreative.com.au/ * https://www.servdes2020.org/ * https://www.systemicdesigntoolkit.org/ * https://www.amazon.com/Systems-View-Life-Unifying-Vision/dp/1316616436 * https://www.amazon.com/Universal-Design-Creating-Inclusive-Environments/dp/0470399139 * https://www.amazon.com/Designs-Pluriverse-Interdependence-Ecologies-Twenty-First/dp/0822371057 --- [ PRESENTATION ] --- You can download the slides Robert refers to in this episode using the link below. * https://go.servicedesignshow.com/e99_slides --- [ MORE ] --- Enjoyed the show? Take a look at some of the other episodes. go.servicedesignshow.com/spotify YOUTUBE Every episode of the Service Design Show is also available as via the official YouTube channel. go.servicedesignshow.com/youtube FACEBOOK Check the Facebook page where you'll find more content and can discuss the episodes. go.servicedesignshow.com/facebook INSTAGRAM Get an exclusive behind the scenes look of the Show. go.servicedesignshow.com/instagram --- [ FREE COURSE ] --- HOW TO EXPLAIN SERVICE DESIGN Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are! servicedesignshow.com/free-course