Change management: The six stages of concern model

As a customer service leader, you need adaptive leadership styles and leadership qualities when managing change. The ‘stages of concern’ model helps you consider people’s individual needs when you’re leading your teams through change. This podcast explains the 6 stages of concern and how to apply this model when you’re making customer-facing change in your organisation.  

Om Podcasten

Life at the Sharp end is a podcast full of insights and interviews to help people who want to do their best at work. People who want to learn from others and hear about best-practice tools and techniques to help you create safe, respectful and high-performing workplace cultures. People like you - whether you’re in a leadership role or at the front-line. Wherever you work, you’ll have stories to tell about what it’s like to experience Life at the Sharp End.