How to take your customer service from good to excellent

Good customer service is important, but is ‘good’ enough to really build customer loyalty? What can you do to take good customer service and make it excellent? In this podcast, you’ll learn three practical ideas that’ll help you turn good service into excellence, and satisfaction into customer delight.

Om Podcasten

Life at the Sharp end is a podcast full of insights and interviews to help people who want to do their best at work. People who want to learn from others and hear about best-practice tools and techniques to help you create safe, respectful and high-performing workplace cultures. People like you - whether you’re in a leadership role or at the front-line. Wherever you work, you’ll have stories to tell about what it’s like to experience Life at the Sharp End.